By making a reservation with Verona-airport-transfers.com online, you confirm that you have read, understand and accept the following conditions.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly.
Our terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.
In these booking conditions references to “you” and “your” and “passenger(s)” include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
Please Note: All our booking requests are subject to our operators acceptance / availability / confirmations
Clients may be liable for the costs of a no show to our ground handlers if there has been no attempt to make contact or you the client have taken alternative transportation.
A confirmation is by means of valid E-TICKET
Our booking process consists in two parts
A) Booking request made and sent to our ground ops team in Verona for confirmation.
B) Confirmation of transfer via our partner(s) – producing a valid e-ticket emailed to the client
Verona-airport-transfers.com terms and conditions
1.Definitions
In these terms and conditions:
“No show” means you have not made contact with our driver or verona-airport-transfers.com.
“Airport” means the airport as mentioned in the Web Site for the purpose of the Service.
“Content” means information in any form published on the Web Site by us or any third party with our consent.
“Journey” means a journey to or from the Airport in addition to any alternate pre-arranged pick up and drop facility of such distance as requested by you.
When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, flight numbers, pick up information and credit or debit card details.
If there are changes to the details supplied, it will be your responsibility to contact us and request changes.
Verona-airport-transfers.com will put its’ best endeavours to find and rectify any errors and omissions as quickly as possible. However, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case, Verona-airport-transfers.com shall reserve the right to cancel that reservation and the customer will not have any liability to this regard.
Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of Verona-airport-transfers.com
By booking a service on our website, you are entering into a contract with the service provider and not Verona-airport-transfers.com. You agree to be legally bound by these terms and conditions when you make a reservation.
The liability for the provision of transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted.
Verona-airport-transfers.com liabilities resulting from this agreement shall, therefore, be limited to those of a third-party broker between you and the service provider. Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the service provider and their insurance companies.
In agreeing to these terms and conditions you accept that Verona-airport-transfers.com will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the service, the incorrect processing of your booking by the Service Provider, errors made by you when making the booking or inaccurate or incomplete information provided to us during the booking process.
Verona-airport-transfers.com accepts no liability of incorrect pricing due to technical errors on its web pages or generated eticket confirmations.
Neither we nor the service provider will be responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey or incorrect data supplied within the booking form, it is the clients responsibility to ensure all information asked within the booking form is correct when placing the transfer booking.
Verona-airport-transfers.com and the service provider cannot be held liable for any travel disruptions, delays, changes or cancellation of service due to force majeure, or for other circumstances that are unforeseeable or beyond the service provider control such as airlines ceasing trading or such things as global pandemics, acts of terrorism, extreme weather conditions etc or global climate-related issues.
For any such instance, please use your paid receipt or invoice to seek compensation from your travel insurance.
Our On-line Booking services are provided on an “as is” basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s).
Child seats
Where we offer child seats or booster seats as a free complimentary service we do not guarantee as these are subject to availability on the day: We have introduced a paid service on some routes where we guarantee seats which are payable to the driver on the day at a cost of only 3 euros per seat per way, of course, you may bring your own seats without any problems. If you would like the paid service please advise us on your booking form or email
Payments to drivers: You must pay your driver in full on completion on arrival, this includes payment for your return transfer if booked. Failure to pay in full will automatically cancel your return transfer, and if needed will need to book again online. A payment link will be sent to you for pre-payment to guarantee the service. Child seat payments are emailed on an order basis where shown
For all cancellations, there is a £10.00 admin charge. Full charges below –
1>7 days prior to arrival 0% refund
8>14 days prior to arrival 50% refund
15 days + 100% refund less £10.00 admin fee
For any such instance, please use your paid receipt or invoice to seek compensation from your travel insurance.
We will advise you as soon as possible to the e-mail address you have provided if for any reason the service can not be provided by us and as a result, your booking needs to be cancelled.
For custom transfers, long-distance transfers (over 100km), bus transfers (over 9 passengers) the free cancellation period is up to 10 days before the pick-up time. By making a booking with us you agree to pay the full cost of the booked service in case of a cancellation within the chargeable cancellation period.
All refunds are subject to our ground handlers own terms and conditions
Waiting Times and Contact Procedure
At the time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 60 minutes from the time of flight arrival. The free waiting time from any other point shall be restricted to 15 minutes after the agreed time.
In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is the passenger(s) responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.
If the passenger(s) fails to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and within 20 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no-show and you accept to pay the full cost of the booked service and as such no refund will apply. Please also note when a no-show has been incurred this will automatically cancel any other service booked including a return transfer back to the airport.
Delayed and Diverted Flights
Verona-airport-transfers.com makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.
