We know there’s possibly lots of questions you want to ask us, so we have listed below the most common questions which should answer anything you need to know!

If not, drop us an email at … we are here to help!

Questions and answers

Q - Where will I meet your driver at Verona airport?

A – Our driver will be waiting for you in the arrivals hall holding a board showing your name.

Q - What happens if I cannot see your driver?

A – On the very rare instance that you cannot see our driver, please use the contact details on your e-ticket.

Q. On my return, what do I need to do?

A – Please reconfirm your transfer using the contact details on your e-ticket 24hrs before departure

Q - When should I book?

A – You can book your transfer(s) online up to 24 hours from your travel date, we recommend though that you book as soon as possible. By booking early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season.

Q - Can I be dropped off at my hotel, chalet or private villa?

A – Yes – our private transfers are a door-to-door service – the driver will take you directly to the address you give when you make your booking.

Q - Will anyone else be travelling in the vehicle that I book?

A – No, all our transfers are private, the transfer will only be for your party.

Q. How can I contact Verona Airport Transfers?

A – You can contact us by email or on our contact page. When you book your transfer you will be issued with an e-ticket which will show a contact telephone number for our ground handler.

Q. What luggage entitlement will I have?

A. Your luggage entitlement is 1 x bag or suitcase per person, maximum combined size of 158cm (length + width + height) and hand luggage, such as handbags & small bags, unless you have specified additional items when making your booking. Please note restrictions on the E-class saloon if there are 4 passengers.

Q. There will be children in my group. Can you supply child seats?

A. For most vehicles, yes we can. Please specify how many child and/or baby seats you require on the booking form. Child / baby seats will be provided if booked whenever possible, however there may be rare instances when such seats are unable to be provided due to availability. We do now offer a guaranteed child seat service of 5 euros per seat per way, please advise us on your booking form in the message section if you would like this service.
If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.

Q. Do you charge extra for credit card payments?

A. No. All our prices are fully inclusive and you will be charged the price shown no matter how you pay.

Q. Which cards do you accept?

A – We can accept Mastercard and Visa debit or credit cards. All credit card payments are secured via PayPal using their 128bit SSL encryption. If you experience problems paying with your card, please contact us

Q. My confirmation email and/or booking voucher haven't arrived by email. What should I do?

A. In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call us.

Q. What happens if my flight is delayed?

A. All flights are monitored for delays, to ensure your driver will be waiting for you at the correct time. However, as a backup measure, please call the 24/7 Assistance Helpline (printed on you booking voucher) if you become aware of any delay to your flight which may affect your transfer.

Q. My flight has changed. Can I reschedule my transfer?

A. In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to re organise your transfer. If we are unable to reschedule your transfer, we will refund you your payment in accordance with our terms and conditions.

Q. My flight has been cancelled and I no longer require a transfer. Can I cancel it?

A. Yes, in accordance with our terms and conditions.

Q. My group size has changed, can I choose another vehicle?

A. Yes. Please inform as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.

Q. I have some comments or suggestions to make, who should I contact?

A. We actively welcome our customers’ comments and suggestions, and treat them as a valuable insight as to how to improve our service. You can send any comments to us using our contact page.