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Help Centre

Need help?
Below you can find answers to any issues you may have about booking your transfer with verona-airport-transfers.com

Q - WHERE WILL I MEET YOUR DRIVER AT VERONA AIRPORT?

A – Our driver will be waiting for you in the arrivals hall holding a board showing your name.

Q - WHAT HAPPENS IF I CAN'T SEE YOUR DRIVER?

A – On the very rare instance that you cannot see our driver, please use the contact details on your e-ticket.

Q. ON MY RETURN, WHAT DO I NEED TO DO?

A – Please reconfirm your transfer using the contact details on your e-ticket 24hrs before departure

Q - WILL ANYONE ELSE BE TRAVELLING IN THE VEHICLE THAT I BOOK?

A – No, all our transfers are private, the transfer will only be for your party.

Q - WHEN SHOULD I BOOK?

A – You can book your transfer(s) online up to 24 hours from your travel date, we recommend though that you book as soon as possible. By booking early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season.

Q - CAN I BE DROPPED OFF AT MY HOTEL, CHALET OR PRIVATE VILLA?

A – Yes – our private transfers are a door-to-door service – the driver will take you directly to the address you give when you make your booking.

Q. HOW CAN I CONTACT VERONA AIRPORT TRANSFERS?

A – You can contact us by email or on our contact page. When you book your transfer you will be issued with an e-ticket which will show a contact telephone number for our ground handler.

Q. WHAT LUGGAGE ENTITLEMENT WILL I HAVE?

Your luggage entitlement is 1 x bag or suitcase per person, maximum combined size of 158cm (length + width + height) and x1 hand luggage, such as handbags & small bags, unless you have specified additional items when making your booking including skis, boards and golf clubs.

Please ensure you choose the correct vehicle size for the luggage you are bringing.

I have a folding wheelchair can I include this in my luggage?

For wheelchairs you can add these separately in the booking process - these are added FREE of charge.

I will be bringing my childs push chair, is this classed as hand luggage?

No, you can include this separately, .

I will be bringing my bike is this allowed ?

Yes, however you must ensure it will fit in the vehicle you choose, obviously if you choose a saloon with normal luggage plus your bike; you must choose a larger vehicle.
If there are a group of bikes it is more likely that a trailer will be needed - there may be an extra fee for this - we will advise if this is the case.

Can I request a child or booster seat?

For most vehicles, yes we can. Please specify how many child and/or booster seats you require on the booking form. Child and booster seats will be provided if booked whenever possible, however there may be rare instances when such seats are unable to be provided due to availability.
We offer a guaranteed seat at a small cost of 5.00eur per seat
If you are unwilling to travel in the event that a child or booster seat cannot be supplied, please provide your own.
Please note it is not permissible for a child to sit on a parents lap.

Do you allow electric mobility scooters?

Yes. However you must choose a vehicle that will accommodate your scooter - the scooter must be immobilised and switched off while travelling.

Can I add more than one suitcase per person?

You must ensure the vehicle you order will accommodate all the luggage you are bringing, if unsure please choose a higher vehicle capacity to be safe.

I have left some luggage in the car, what should I do?

If you have unfortunately left some items in the transfer vehicle when you have been dropped off, please contact us immediately either by using our ground ops contact number on your eticket or using the live chat on the cheap-taxis.com website. Our driver will do their best to return the item to you asap.

Is the booking fee a deposit?

No, it is a admin fee to process your request, confirm with our ground ops and to process your eticket confirmations.

At one time we booked transfers with no fee and the euro rates were much higher, problem clients had were; “will the driver be there at the airport” by paying the small £ fee to secure your booking it gives you piece of mind that you have paid something towards your transfer which guarantees the reservation (subject to availability).

Do you charge extra for credit card payments?

No. Our booking fee is fully inclusive and you will only be charged the price shown no matter how you pay.

Will the driver rate change if I book in advance?

No. At the time of booking you pay the driver the fare shown on our website, this will be shown on your transfer eticket confirmation.

The booking fee secures the transfer and also the Euro rate against any increases.
By booking in advance you protect against any increases.

Which card payments do you accept?

We accept PayPal, Visa and Mastercard debit and credit cards for online payments for our booking fees.

All web payments are processed by PayPal and are secured by 256 bit SSL encryption .
You don't need a PayPal account to pay, simply checkout as a guest.

I need to make a change to my booking is this possible?

Changes can be made up to 24hrs before you travel.

Please us our contact form or by simply send an email to us at bookings @verona-airport-transfers-com quoting your booking ref number and the details you need to change.

If there are any amendments to the driver price we will notify you.

Any changes will be confirmed via an updated eticket confirmation.

How do I upgrade my airport transfer?

If you wish to upgrade airport transfer to a larger vehicle or different vehicle category, please contact us and a member of our Customer Service team will quote and process the change for you.

Can I add passengers to my transfer?

Of course! Please just let us know via our contact form or live chat or simply send us an email quoting your booking ref number.

We can amend the passenger number of your booking at no cost as long as the vehicle you have booked has enough spare seats for the new passengers joining your booking. If you need to upgrade to a larger vehicle to accommodate all passengers, we will let you know the cost of the upgrade and advise.

Changes requested within 24h of your transfer (local time) are subject to availability.

Can I cancel my booking?

You can cancel your booking inline with our terms and conditions below.

You will not be charged for cancellations by our transfer partner provided that you cancel at least 72 hours prior to the arrival date of your transfer. Any in resort cancellations within this time excludes any refunds on payments made to our partner.
You can cancel your reservation via email up to 72 hours days before your arrival date or by using our online chat service. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email.

For all cancellations there is a £10.00 admin charge, this is normally covered by your original booking fee and if so no further charges apply.

If I cancel will I get a refund on my booking fee?

All our transfers are secured by the booking fee and is non-refundable. The booking fee acts as a security fee for the booking, admin charges to process the booking and also admin for any amendments or cancellations.

I'm in resort and need to cancel my return what should I do?

There are many ways you can do this, if in resort we suggest firstly using the contact details for our ground ops, this is found on your e-ticket. Other ways are by live chat on our website, or by email, these are the fastest modes to contact us by.

I need to cancel but need to rebook a later date are there any charges?

There are no charges for this as long as its within our terms and conditions.
Your original booking fee will cover the booking fee of the new transfer.

Do I need to re-confirm my booking?

No, you do not need to confirm your booking if you have already received an email with your booking reference and confirmation. There is also no need to reconfirm your return transfer, unless we ask you to do so.

Do I need to take any paperwork with me when I travel?

Yes, please take the booking voucher with you in order to show your driver. If you are not able to print your voucher, you may also show the driver the voucher from your smartphone or tablet.

I haven't received my confirmation/booking voucher. What should I do?

If you have not received your booking confirmation and voucher, please check your spam or junk folder. Hotmail users, this is a common experience for etickets to enter your spam folder so please check.

If you cannot locate your confirmation you can contact us via our online chat where we will be more than happy to help.

I accidentally deleted my booking confirmation what should I do?

It's no problem, simply contact us online or by email with the lead passenger name and airport you are travelling to and we will resend your booking confirmation.

I have been told my flight this delayed, who do I inform?

If your flight time has changed to within 5-20min its no problem as we monitor your flights, however if your flight times have changed in excess of these times please inform us asap so we can make the appropriate amendments with our ground ops.

Please us our contact form or by simply emailing us at bookings @verona-airport-transfers.com quoting your booking ref number.

Can you do other bespoke requests?

Yes we can quote on most aspects, tours, multiple drop offs, pickups from different areas and even excursions, simply send your request to us and we will do our best to offer a quote.

How long will the driver wait for me?

Our drivers are experts in airport transfers, they will monitor your flight and they will be ready to pick you up once you have passed through passport control and luggage re-claim.

If there are any unexpected issues with your passport or luggage please get in touch with us as soon as possible by calling the numbers on your booking voucher, otherwise the driver will leave after a reasonable time. Drivers wait typically 1hr after your flight has landed.

What happens if my flight is delayed or if my flight is diverted?

If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. You must inform us ASAP.

If we are unable to reschedule your transfer due to lack of available vehicles, we will inform you asap.

What happens if I can't find my driver?

On the very rare instance that you cannot see our driver, please use the contact details on your e-ticket or contact us via our online chat.

Why do I need my mobile phone when I travel?

Your mobile number will be used if we need to contact you in case of emergency, for example if your driver is experiencing difficulties locating you at the time of pickup.

What happens if my flight is early?

Our driver will monitor your flight so should be there - If on the rare occasion they are not, please wait in the arrivals hall or meeting point if advised on your confirmation, our driver should be with you as indicated on your eticket flight arrival time, please do not use any other modes of transport (our ground ops reserve the right to charge for any no shows).

Can I trust your transfers are they safe?

All our Airport transfers are fully insured and kept immaculate for your transfer and are very safe.

Do I need to tip the driver?

Drivers are allowed to accept a tip but there is no need to as the price you pay includes gratuities.

How long will I need to wait before my vehicle departs?

All of our transfers are private door-to-door services. Your driver is exclusively reserved for your group and will be ready to leave as soon as you meet them.